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Complaints Policy and Procedures


At Heron Way Primary School we would want to take every opportunity to work through any problems that members of our community might have. It is very important that certain procedures are followed so that we can deal with any concerns our community members may have.

Please find below links to our complaints Policy

HW Complaints Policy September2021

Heron Way Serial and Persistent Complaints Policy

Information about complaints from parents of children with SEN can be found on our SEN Information page.